FAQ

If you have a question, feel free to check our list of the most frequently asked questions before contacting us at any time, of course.

What is special about the NEQI products?

NEQI is your new luxurious hair care. With the Signature Blend, NEQI not only offers a rich, vegan formula with professional performance, but also a Signature Scent, a unique characteristic fragrance developed by renowned perfumer Alberto Morillas. The aesthetic premium design impresses with its simple beauty and considered form. The contrasts between hard edges and soft shapes create its character and provide a modern twist.

What is Signature Blend?

Der Signature Blend ist ein professioneller Wirkstoffkomplex für luxuriöse Haarpflege. Die Basis aller NEQI-Pflegeprodukte ist eine sulfatfreie, reichhaltige, vegane Formulierung. Der besondere Signature Blend – ein speziell zusammengesetzter Wirkstoffkomplex – mit Hemisqualan, Peptiden und exotischen Pflanzenextrakten, versiegelt die Haarstruktur und sorgt für unvergleichliche Geschmeidigkeit und strahlenden Glanz.

Die enthaltenen Di- und Tri-Peptide aus biologisch angebautem Hafer beugen Haarbruch vor und stärken das Haar von Innen. Hemisqualan hilft, Haarschäden vorzubeugen, die Kämmbarkeit zu erleichtern und Frizz zu verringern. Es verhindert Feuchtigkeitsverlust, ohne das Haar zu beschweren. Goji-Extrakt verleiht dem Haar Geschmeidigkeit und Glanz. Malven-Extrakt lindert Trockenheit und fördert so die Haargesundheit. Monoi-Extrakt pflegt stark strapazierte und poröse Haare, verleiht ihnen mehr Elastizität und stärkt die Widerstandsfähigkeit.

What does Signature Scent mean?

Der Signature Scent ist der charakteristische Duft von NEQI.
Für ein luxuriöses Haargefühl haben alle Produkte einen besonderen Duft. Alberto Morillas, einer der prägendsten Parfumeure unserer Zeit und bekannt durch zeitlose Düfte, kreiert damit erstmals kein Parfum, sondern einen Duft speziell für die NEQI-Haarpflege. Sein olfaktorisches Meisterwerk macht die tägliche Pflegeroutine so zu einem luxuriösen Erlebnis. Wie der Duft riecht? Er eröffnet mit einem grünen Hauch von schwarzen Johannisbeeren und Teeblätter. Weiche Moschus- und mineralische Amber-Noten umgeben ein reines, blumiges Herz mit Spuren von trockenem Holz.

Which NEQI products contain silicones, and why?

In Moisture Conditioner, Volume Conditioner, and Repair Hair Mask: The amino-functional silicone helps the hair retain moisture within its structure over the long term. It provides softness and makes the hair easier to comb. 

In the Diamond Glass Sprays: The silicone provides softness and shine. We have also used heat-activated silicones that smooth the hair, "seal" it, and make it water-repellent (Glass Hair). 

In the Treatment Treasures: Our Treatment Treasures Gloss Glaze and Blonde Brilliance each contain two silicones that provide shine and softness. The silicones in our Build Boost Treat provide softness and reduce static and frizz.

Which ingredients make the Repair Shampoo so effective?

Phytokeratin, hemisqualane, and plant extracts (e.g., goji and mallow) support the repair of damaged hair structures, strengthen hair fibers, and provide shine and smoothness.

Are the products sulfate-free?

Ja, unsere NEQI Produkte sind sulfatfrei. Diese sulfatfreie Basis ist besonders mild, während sie gleichzeitig und unabhängig von Verschmutzung und Wasserverkalkung für eine reichhaltige Schaumfähigkeit sorgt sowie das Haar von Fett und Verunreinigungen befreit. Der Schaum ist besonders stabil mit kleinen Luftbläschen.

What are the benefits of a sulfate-free formula in a shampoo for damaged hair?

NEQI Repair Reveal Shampoo is formulated without sulfates, helping preserve natural moisture, prevent dryness, and support the repairing effects of its active ingredients.

Is the NEQI Repair Reveal Shampoo suitable for sensitive scalps?

Thanks to its sulfate-free formula, the NEQI Repair Reveal Shampoo is particularly gentle and can therefore also be used on sensitive scalps.

Does a repair shampoo really help with split ends?

Already split ends cannot be “repaired,” but the NEQI Repair Reveal Shampoo can reduce hair breakage and stabilize the hair structure because it contains nourishing ingredients that support the hair structure.

Which hair care line is suitable for which hair types?

In general, our NEQI care lines are suitable for all hair types. Below you will find our product recommendations based on your current hair condition.

The Repair Reveal line with V-Keratin is particularly suitable for intensive care of damaged, color-treated, and stressed hair.

The Moisture Mystery line provides intensive moisture care with algae extracts.

The Diamond Glass care line combines light-reflecting ingredients and moisture to create shine, smoothness, and a sleek hair surface. It is suitable for all hair types - straight, curly, fine, or thick - that want especially mirror-like shine in their hair

The Forbidden Finishes - three styling products - give the hair a glamorous look. The rich oil serum is for healthy-looking, shiny hair and, just like our Styling Spray Diamond Glass All Hair, is suitable for all hair types. The styling spray provides an instantly silky and smooth texture with incredible shine.

The Styling Spray Diamond Glass Curly Hair is suitable for curly hair and provides perfect definition and bounce for your curls with an anti-frizz effect.

The Volume Victory line with Pro-Vitamin B5 is specially designed for fine and thin hair. The line gives the hair texture and volume without weighing it down.

The Treatment Treasures are specially developed for different hair types. BUILD BOOST with maleic acid is particularly suitable for bleached, color-treated, and severely damaged hair. For color-treated and slightly damaged hair, PEPTIDE POWER with triple peptides is exactly the right product. We developed GLOSS GLAZE with glycolic acid for an extra dose of shine in dull and dry hair. Blonde Brilliance with lactic acid/AHA is suitable for all customers with blonde or medium-blonde hair.

Smooth Strength Rosemary Oil is suitable for all hair types - whether normal, dry, fine, oily, thin, stressed, or color-treated hair.

The hair perfumes are also suitable for all hair types and provide the perfect finishing touch to your hair routine - regardless of your hair needs. The nourishing formula with panthenol & UV filters gives every hair type an extra boost of freshness.

What makes the Diamond Glass care line so special?

The products combine light-reflecting ingredients and moisture to create shine, softness, and a smooth hair surface.

Where are the products manufactured?

Alle NEQI Produkte sind Made in Italy – hergestellt von einem Produzenten, spezialisiert auf professionelle Haarpflegeprodukte. Renommierte Friseurinnen und Friseure haben den Produktentwicklungsprozess begleitet, um die Anforderung an die professionelle Performance zu gewährleisten.

Where can I buy the products?

All products are available at dm in addition to our online shop. Selected products can be found at Rossmann, Müller, BIPA, Notino, Amazon, El Corte Inglés, Primor, Douglas, Beth & Bob's, and Perfumerías Clapés.

How are the products used?

Repair Reveal Mask: Once a week after washing, apply the product generously and evenly throughout the hair and leave it on for 2-3 minutes. Then rinse thoroughly. 

Leave-In Cream: Daily after washing, apply the product generously and evenly to the lengths. Work the product into the hair. Do not rinse. 

Styling Spray Diamond Glass All: Divide towel-dried hair into sections. Spray generously and evenly onto towel-dried (not wet) hair. Blow-dry each section under heat and tension. 

Styling Spray Diamond Glass Curly: Divide towel-dried hair into sections. Spray generously and evenly onto towel-dried (not wet) hair. Allow to air-dry or blow-dry with a diffuser. Heat is not required.

Treatment Treasures: Use 1-2 times a week. Apply the product to towel-dried hair and distribute throughout the hair. Massage in and, if necessary, comb through for optimal distribution. If needed, finish your hair care routine with conditioner.

Smooth Strength Rosemary Oil: Use 1-2 times a week before washing your hair. Dispense the product into your hands with the dropper or apply it directly to the scalp. Work it in with your fingertips using circular motions or use a scalp brush. Distribute through the lengths and ends. Leave on for at least 10 minutes. Then rinse thoroughly.

Which products protect my hair from heat?

Unsere Moisture Mystery Leave-In Cream, das Diamond Glass Spray (All Hair) sowie das Opulent Oil Haarserum bieten Hitzeschutz bis zu 230°. Das Volume Victory Styling Mousse bietet ebenso Hitzeschutz und ist perfekt geeignet, die Haare für ein voluminöses Blow Out vorzubereiten.

Why should I use conditioner? What happens if I skip it?

The conditioner coats the hair and seals the cuticle layer. It protects the hair from damage caused by friction, prevents breakage, improves combability, and leaves the hair smooth and soft. In addition to the care provided by the shampoo, the conditioner seals the cuticle layer, supplies the hair with more moisture, and helps prevent frizz. The conditioner also protects the hair from damage caused by heat or environmental factors.

What causes frizz in hair?

Frizz occurs when the hair’s outer cuticle layer is open or damaged. This allows moisture from the surrounding air to penetrate the hair structure and cause the hair fibers to swell.

Which hair care products help with frizz?

Effective anti-frizz hair care combines moisturizing ingredients such as glycerin, smoothing agents such as keratin or ceramides, and restorative care for damaged hair structures.

The NEQI Diamond Glass care line relies on a perfectly coordinated system of
cleansing, conditioning, and finishing that step by step gives the hair incomparable radiance
The shampoo gently cleanses, smooths the hair surface, and gives the hair
radiant shine. The Mirror Rinse then seals the hair structure and provides
mirror-like shine and effective anti-frizz protection.

Can hair care reduce frizz in the long term?

Yes. With a consistent routine of moisturizing care, smoothing ingredients, and heat protection, frizz can be significantly reduced. We recommend our Diamond Glass care line for this.

Do I also need to use conditioner with Mirror Rinse?

For fine hair, Diamond Glass Mirror Hair Rinse is often sufficient on its own.
For thick hair, we recommend also using the conditioner for extra care and shine.

What is the difference between a conditioner and a hair mask?

A hair mask provides intensive, long-lasting care for the hair and should be used 1-2 times a week after conditioner.

Are NEQI products suitable for color-treated hair?

The Repair Reveal Care Line with rich V-Keratin is especially suitable for damaged, color-treated, and stressed hair thanks to its intensive care.

For an extra dose of care for bleached and color-treated hair, Treatment Treasures Build Boost (for severely damaged hair) and Peptide Power (for slightly damaged hair) can be used. The Treatment Treasure Gloss Glaze with glycolic acid and a color-protect complex also provides shine and vibrant color.

Which styling product should I use if I want to style my hair to look shiny and smooth?

To achieve a shiny, smooth look, you should use the NEQI Diamond Glass Styling Spray for all hair types.
It is a high-quality styling spray that is also available at well-known drugstores such as dm, Rossmann, and Müller, combining a gloss effect with moisture protection and heat protection.

Before heat styling, spray it onto towel-dried hair in sections and blow-dry it while pulling the hair taut.

Why do many shine products contain silicones?

Silicones form a thin protective layer around the hair. This can make the hair surface:

  • smoother
  • better at retaining moisture
  • reflect more light

Just like NEQI Diamond Glass Styling Spray.

Can rosemary oil promote hair growth?

Rosemary oil is often discussed in connection with scalp circulation and hair follicle stimulation. Some studies examine its potential effects on hair loss. The results are promising, but they do not replace medical treatment.

Does rosemary oil help with hair loss?

NEQI Rosemary Oil may promote circulation in the scalp, but results vary. It also supports the scalp's natural balance. Its effects on hair growth are not guaranteed, but it may help. Rosemary oil is not a substitute for medical treatment in cases of severe hair loss.

Which is better, rosemary oil or minoxidil?

Minoxidil is a medically tested treatment for hair loss. Rosemary oil is the natural alternative: It nourishes the scalp, promotes circulation, and strengthens the hair - ideal for daily care and healthy hair growth. It is gentle, natural, and suitable for daily use.

How long does it take for rosemary oil to work?

With regular use, you’ll notice a healthier scalp and hair that feels stronger after just 2–3 months. Visible results often appear after 4–6 months.

Is rosemary oil suitable for fine hair?

Yes! Rosemary oil is lightweight and does not weigh down fine hair. It helps strengthen the hair, nourish the scalp, and give the hair more vitality.